12-03-2012, 04:18 PM
EMPLOYEE ENGAGEMENT
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INTRODUCTION
Employee engagement is the level of commitment and involvement an employee has towards their organization and its values. An engaged Employee is aware of business context, and works with colleagues to improve context, and works with colleagues to improve performance within the job for the benefit of the organization. It is a positive attitude held by the employees of the organization. It is a positive attitude held by the employees towards the organization and its values.
Engagement at work was conceptualized by Kahn, (1990) as the ‘harnessing of organizational members’ selves to their work roles. In engagement, people employ and express themselves physically, cognitively, and emotionally during role performances.
The second related construct to engagement in organizational behavior is the notion of flow advanced by Csikszentmihalyi (1975, 1990). Csikzentmihalyi (1975) defines flow as the ‘holistic sensation’ that, people feel when they act with total involvement. Flow is the state in which there is little distinction between the self and environment. When individuals are in Flow State little conscious control is necessary for their actions.
Aspects of Employee Engagement
Three basic aspects of employee engagement according to the global studies are:-
1. The employees and their own unique psychological make up and experience
2. The employers and their ability to create the conditions that promote employee engagement.
3. Interaction between employees at all levels.
Thus it is largely the organization’s responsibility to create an environment and culture conducive to this partnership, and a win-win equation.
Categories of Employee Engagement
According to the Gallup the Consulting organization there are there are different types of people:-
Engaged--"Engaged" employees are builders. They want to know the desired expectations for their role so they can meet and exceed them. They're naturally curious about their company and their place in it. They perform at consistently high levels. They want to use their talents and strengths at work every day. They work with passion and they drive innovation and move their organization forward.
Not Engaged---Not-engaged employees tend to concentrate on tasks rather than the goals and outcomes they are expected to accomplish. They want to be told what to do just so they can do it and say they have finished. They focus on accomplishing tasks vs.
achieving an outcome. Employees who are not-engaged tend to feel their contributions are being overlooked, and their potential is not being tapped. They often feel this way because they don't have productive relationships with their managers or with their coworkers.
FOCUS ON EMPLOYEE ENGAGEMENT
Engagement by industry - With the exception of government sector which has relatively low engagement levels some high tech industries (pharma, biotech)score low whereas some service focused industries(retail, consumer products)score high.
Engagement by level - Studies show that people higher up in the organization experience higher engagement. However there is a drop in engagement past the vice-president level.
Engagement by gender - the survey reveals a larger disparity between men and women. Men count 8%more fully engaged and 6%less disengaged than women.
Taking global figures into account, it can be said that Indian workers are among the most focused and satisfied in the world.
