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Title: customer satisfaction vs customer delight
Page Link: customer satisfaction vs customer delight -
Posted By:
Created at: Thursday 04th of October 2012 08:56:41 PM
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Title: CRM Customer Service
Page Link: CRM Customer Service -
Posted By: seminar class
Created at: Tuesday 12th of April 2011 12:39:36 PM
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CRM & Customer Service
 FOLLOW THE SUN
Call Centers / Contact Centers
 Customer interaction center or Customer Care are all the same names for Call Centers
 20 years ago consumers complained by letters and waited for response
 Not today, the 800 number has sparked off a revolution
 Real-time dispute resolution has become mandatory
 Even Dell Computers discovered that the customers who order PCs from company’s web site made an average of 2.5 calls to their support center !!!
Kn ....etc

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Title: Customer Support Service Operations
Page Link: Customer Support Service Operations -
Posted By: project topics
Created at: Thursday 22nd of April 2010 01:57:44 PM
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The Customer Support Service Operation is an application that has been developed for a distribution company, which deals with electronic testing and measurement equipment. The distribution company represents more than 100 different principal organizations in India and abroad. Some of the products, which are dealt, may require Installation and support, and some products may need after sales service. The distribution company has a majority of items that require installation support and periodic customer support. The different ....etc

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Title: CUSTOMER SUPPORT SERVICE OPERATION
Page Link: CUSTOMER SUPPORT SERVICE OPERATION -
Posted By: seminar presentation
Created at: Wednesday 19th of May 2010 01:26:00 PM
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Objective:

Project has been developed keeping in view of the distributed client server computing technology. The user interfaces are browser specific to give distributed accessibility for the overall system.

Problem Definition:

The entire project has been developed keeping in view of the distributed client server computing technology, in mind. The specifications have been normalized up to 3NF to eliminate all the anomalies that may arise due to the database transaction that are executed by the general users and the organi ....etc

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Title: Customer Service Desk
Page Link: Customer Service Desk -
Posted By: seminar topics
Created at: Wednesday 24th of March 2010 10:52:14 PM
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Title of the project :Customer Service Desk
Objective/Vision
An online comprehensive customer care solution to manage customer interaction and complaints with the service providers by phone, mobile, web and e-mail. The system should have capability to integrate with any service provider from any domain or industry like banking, telecom, railways etc.
User of the System
A. Customers
B. Service providers(Service providers from any sector like banking, telecom, railways etc)
C. Administrators/Managers
Functional Requirements
i. Track ....etc

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Title: customer delight vs customer satisfaction
Page Link: customer delight vs customer satisfaction -
Posted By:
Created at: Thursday 04th of October 2012 09:01:42 PM
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plz send me dis ppt [email protected] ....etc

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Title: Customer Satisfaction on Mobile Service Provider Networks
Page Link: Customer Satisfaction on Mobile Service Provider Networks -
Posted By: seminar class
Created at: Saturday 12th of March 2011 07:02:11 PM
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1. Introduction
1.1. Theoretical Background of the Topic
1.1.1. Customer Satisfaction
1.1.1 According to Philip Kotler, “satisfaction is a person’s feelings of pressure or disappointment resulting from product’s perceived performance (outcome) in relation to his or her expectations. Customer satisfaction is the level of a person’s felt state resulting from comparing a product’s perceived performance (outcome) in relation to the person’s expectations”.
This satisfaction level is a function of differen ....etc

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Title: customer perception and its prospect on bank product selection towards malaysian customer perspectives
Page Link: customer perception and its prospect on bank product selection towards malaysian customer perspectives -
Posted By:
Created at: Wednesday 10th of October 2012 03:24:33 PM
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customer perception and its prospect on bank product selection towards malaysian customer perspectives. ....etc

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Title: Customer Service On The Internet
Page Link: Customer Service On The Internet -
Posted By: project topics
Created at: Tuesday 18th of January 2011 03:13:46 PM
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Abstract

Nowadays much commerce is taking place on the Internet. This new tool will change what we do traditionally. In this technological era, old methods may not fit the new world. Handling customer service via Internet is an opportunity to succeed for some specific types of companies. In this project, I will discuss related topics about how to deal with customer service on the Internet successfully such as what a company needs to do, what their customers think about, and how technology can help. Not all companies can follow the sam ....etc

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Title: CUSTOMER SERVICE DESK
Page Link: CUSTOMER SERVICE DESK -
Posted By: projectsofme
Created at: Saturday 25th of September 2010 02:29:55 PM
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ABSTRACT

An online comprehensive customer care solution to manage customer interaction and complaints with the service providers by phone, mobile, web and e-mail. The system should have capability to integrate with any service provider from any domain or industry like banking, telecom, railways etc.
Existing System:
• The existing system is a manual system. Here the user’s needs to save his information in the form of excel ....etc

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