CRM & Customer Service
 FOLLOW THE SUN
Call Centers / Contact Centers
 Customer interaction center or Customer Care are all the same names for Call Centers
 20 years ago consumers complained by letters and waited for response
 Not today, the 800 number has sparked off a revolution
 Real-time dispute resolution has become mandatory
 Even Dell Computers discovered that the customers who order PCs from company’s web site made an average of 2.5 calls to their support center !!!
Kn ....etc

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Sometimes eternal truths are forgotten, and then rediscovered by later generation, that thinks it has received a blinding flash of inspiration. Many banks and shopping establishments in India, which carry a quotation from Mahatma Gandhi which stresses that the customer is the key to business. The Internet, the Web, and E-Commerce have changed the very nature of business. Even if your company doesnâ„¢t do all its business over the Internet, customers want to contact you now by e-mail and the Web. And if Web-based E-Commerce is your business, ....etc

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CRM 2.0 is gradually taking shape. CRM vendors are experimenting with ways of incorporating CRM 2.0 tools with traditional CRM software systems.

In this project, we will attempt to identify cases where a Bank can increase its sales effectiveness by integrating CRM 2.0 into its existing CRM application systems.

We will study CRM 2.0 Best Practices and analyze how these could be applied to Banking and then go on to specify how a Bank can go about adopting CRM 2.0.

We will pick up some specific examples, such as Account Opening for the a ....etc

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Abstract
ï  With the steady growth of the Internet and with sheer number of
computers connected to the network, the need to access the connected computers from anywhere anytime is the need of the hour. Since the employees job profiles changes drastically now a days there is a huge demand for acessing the computers remotely using web interfaces. As the advent of computers systems grows and it becomes an integral part of our daily lives the need for various controlling tools and acessing tools which gain i ....etc

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Data Flow Diagrams :
The data flow diagram is the graphical representation that depicts all data flow and transforms that are applied as data move from input to output. DFD is a model, which gives the insight into the information domain and functional domain at the same time.
1. Customer relationship management
Customer relationship management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, ....etc

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Sometimes eternal truths are forgotten, and then rediscovered by later generation, that thinks it has received a blinding flash of inspiration. Many banks and shopping establishments in India, which carry a quotation from Mahatma Gandhi which stresses that the customer is the key to business. The Internet, the Web, and E-Commerce have changed the very nature of business. Even if your company doesn't do all its business over the Internet, customers want to contact you now by e-mail and the Web. And if Web-based E-Commerce is your business, live ....etc

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Please Send ppts on this topic. ....etc

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Effective CRM through Customer Knowledge management
 Faced with extremely tough competition and flat sale growth companies are finding hard to secure customer loyalty
 Research has consistently shown that it costs four to five times more to acquire a new customer compared to retaining an existing one
 CRM provide the seamless integration that touches customer
 To effectively implement the CRM solution it is very important to identify real knowledge of different types of customers
How to get k ....etc

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ABSTRACT

The CRM Automotive repair enterprises system is a Web application aimed to provide various types of services to vehicles.

Existing System
• Inefficiency in managing break down details.
• Difficulty in assigning services to service team.
• Complexity in time scheduling.
• Difficulty in generating bills.
• The manual system gives us very less security for saving data and some data may be lost due to mis ....etc

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Monika Gupta
Neha Dahra
Neha Gupta


Introduction

This is an online customer relationship management program as well as a groupware and a marketing tool also used for cellular company ‘Mycell’. The CRM module helps admin to identify and maintain their customers and employees. Customers can contact with the plan responsibles and add, edit or delete their own personal profile. They can view different products details, ask th ....etc

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