Call Center Management
name suggest it is used to keep record in a Call center.


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Abstract
Cloud computing as an emerging computing mode can be applied to the District Medical Data Center. This is a new proposal raised in the paper. The rudiment of District Medical Data Center based on cloud computing is established. A comparison is made between the samples from the rudiment and the samples from the general systems. XML is suitable to both express the multi-element unstructured data and exchange the complex data. The various standards for DMDC are established. The advanced model of District Medica ....etc

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Introduction
Internet Data Centers (IDCs) are the computing centers of the
future. With the emergence of the global marketplace, organizations of all sizes are feeling the pressure to extend their Internet presence around the world, conduct business on a 24x7 basis, and provide customers with 99.999% availability ” all while reducing costs and keeping a sharp focus on their core business. Indeed, by utilizing IDCs and their economies of scale, companies can accrue the benefits of a world-class infrastructure at a f ....etc

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CALL CENTER AUTOMATION
Abstract:
The project Call Center Automation automates the operations of a call center by giving replies to the customerâ„¢s queries. By adding more entries to the data base store, the application can respond to more number of queries from the customers. The importance is given on giving correct reply to the input queries.

The process of the call center management can be easily explained by means of the Data Flow Diagram. The project gets the queries from the various customers and stores them in a centralized d ....etc

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115/2015
Maximum : 100 marks
Time : 1 hour and 15 minutes

1. Which system acts as a chemical communication and control system within the human body?
(A) Nervous system
(B)Circulatory system
(C ) Respiratory system
(D)Endocrine system

2.Which is called as a natural pacemaker for heart?
(A) AV bundle
(B)AV node
(C ) SA node
(D)bundle of HIS

3.The normal diastolic and systolic blood pressure rangeis :
(A) 95 mm to 140 mm of Hg
(B)120 mm to 140 mm of Hg
(C ) 120 mm to 80 mm of Hg
(D)80 mm to 120 mm of Hg
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Call center administration suite allows the administrator to administrate and monitor the work of all employees in call center. Administration suite deals with staff management, payroll management, training and CRM monitoring. Staff management defines users by assigning priority to each user. If the corresponding department has already assigned a priority for its employee the system administrator can overwrite it with new priority. Priority determines the privileges of the user. There are 9 types of users in this system. In normal case employee ....etc

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