Every product will have an email id assigned to it. Customers, when they have a complaint about the product, will send an email to the email id provided to them for that product.

These Emails should get logged into the database and a complaint number should be generated. The customer should get an acknowledgement back saying that his/her complaint is received.

Administrators will be set up for each product and he/she should see all the complaints received for that product.

Groups of complaint handling executives should be set up for ea..............etc

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download online complaint management system project ppt..............etc

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srs for online complaint management system at district level..............etc

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Hi am ihsan i would like to get details on sequence diagram of online complaint management system.
user send view delete complaint.update profile
admin view delete complaint ,reply to user..............etc

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Development of a workflow based Complaint Management System (where the complaints are received through emails)


An organizationâ„¢s customers may have complaints about its products. They will be given an email id for each product, where they can send an email when they have a complaint to register. The emails will get converted to complaints and get assigned to the persons handling that product. The complaints can be assigned to different persons and will get tracked to closure. The person handling the complaint will have the facility..............etc

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we want detail information about these project..............etc

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show uml diagrams/in online grievance system/..............etc

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i want to make online complaint registration system . ..............etc

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