28-10-2010, 04:04 PM
[attachment=6942]
Industrial Training Report On
COMPLAINT MANAGEMENT SYSTEM
Submitted by
MOHITA CHALIA
Roll No. 61000810117
PREFACE
An effective complaints management system is integral to providing quality customer service. It helps to measure customer satisfaction and is a useful source of information and feedback for improving services. Often customers are the first to identify when things are not working properly.
The project tries to accomplish all the following features:
1) Smooth flow of data without any hurdles.
2) Adequate validation checks for data entry.
3) Adequate security of data.
4) Facility to update data from time to time.
5) Prompt and specific retrieval of data.
6) Flexibility in the system according to the changing environment.
7) Controlling redundancy in storing the same data multiple times.
8) Accuracy, timeliness and comprehensiveness of the system output.
9) Stability and operability by people of average intelligence.
10) Enhancement in the completion of work within the constraints of time
The scope of the system is quite wide. It can be implemented on a WAP-enabled mobile handset, thus providing the Customers and the Providers, the ease of accessing the projects and their status without any difficulty and within no time.
Industrial Training Report On
COMPLAINT MANAGEMENT SYSTEM
Submitted by
MOHITA CHALIA
Roll No. 61000810117
PREFACE
An effective complaints management system is integral to providing quality customer service. It helps to measure customer satisfaction and is a useful source of information and feedback for improving services. Often customers are the first to identify when things are not working properly.
The project tries to accomplish all the following features:
1) Smooth flow of data without any hurdles.
2) Adequate validation checks for data entry.
3) Adequate security of data.
4) Facility to update data from time to time.
5) Prompt and specific retrieval of data.
6) Flexibility in the system according to the changing environment.
7) Controlling redundancy in storing the same data multiple times.
8) Accuracy, timeliness and comprehensiveness of the system output.
9) Stability and operability by people of average intelligence.
10) Enhancement in the completion of work within the constraints of time
The scope of the system is quite wide. It can be implemented on a WAP-enabled mobile handset, thus providing the Customers and the Providers, the ease of accessing the projects and their status without any difficulty and within no time.
