03-01-2011, 03:45 PM
[attachment=7915]
Monika Gupta
Neha Dahra
Neha Gupta
Introduction
This is an online customer relationship management program as well as a groupware and a marketing tool also used for cellular company ‘Mycell’. The CRM module helps admin to identify and maintain their customers and employees. Customers can contact with the plan responsibles and add, edit or delete their own personal profile. They can view different products details, ask their queries, give suggestions and provide feedback for the product which they are using. Similarly employees can also add edit or delete their own profile and provide response to queries, suggestions and feedback of customers .
Purpose
Mycell.com is a unique web site for all customers and employees using MyCell products. Now it’s easy for any user to search solutions for any kind of problem coming with his/her Mycell products. It will be easy for the company people to show details of their products.
Our purpose is to fulfill the following activities:
1. Customer Order
2. View Product
3. Suggestion
4. Feedback
5. Query Solve
6. Interact with company’s employee
Document Conventions
While writing for SRS document we have made the following conventions and adopted the IEEE Standards
Font used – Arial
For main headings font size – 18
For subheadings font size- 14
For Normal Text- 11
Headings are highlighted in bold
Document text is single spaced and maintains the 1” margin.
Intended Audience and Reading suggestions
The document is intended for project guide, class coordinator and professor. The SRS document contains overall descriptions, specific requirements, and other non-functional requirements of the project.
