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questionnaire on customer satisfaction on lic pdf

Q1. Your Occupation ?
a. Service
b. Business
c. Retired
d. Others

Q2. Your Income ?
a. 10000-15000
b. 15001-25000
c. Above 25000

Q3. Reasons for investing in Insurance Plans of XYZ Life Insurance?
a. Returns b. Schemes are good
c. Recommended by Family & Friends
d. Needs to save tax
e. Offers Multiple benefits like investment+insurance +Tax Saving

Q4. What do you feel after investing in Insurance Plans of XYZ Life Insurance?
a. Good
b. Averagely Satisfied with the investment decision
c. Cheated

Q5. Does the Insurance Agent / Marketing Executives Recommend XYZ Life Insurance?
a. Yes
b. No

Q6. Do you think the recommendation for XYZ Life Insurance is authentic and the agents / Marketing Executives of XYZ Life insurance are giving correct information related to the products and charges?
a. Yes
b. No

Q7. Do you invest in Insurance Plans of XYZ Life because of Tax Benefits?
a. Yes
b. No

Q8. How is the Premium Amount to be paid in Insurance Plans of XYZ Life Insurance Company ?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q9. How are the Insurance Policies of XYZ Life Insurance ?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q10. How are the Returns in Insurance Policies of XYZ Life Insurance?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q11. How are the Charges in Insurance Policies of XYZ Life Insurance
a. High
b. Average
c. Low

Q12. What would you like more in Insurance Policies of XYZ Life Insurance?
a. More benefits
b. More security
c. Others, Please specify

Q13. Rate your overall satisfaction with Insurance Policies of XYZ Life Insurance?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory