10-02-2012, 04:51 PM
PERFORMANCE MANAGEMENT and FEEDBACK
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Performance Management & Feedback
Organizations need broader performance measures to insure
Performance deficiencies addressed in timely manner through employee development programs
Employee behaviors channeled in appropriate direction toward performance of specific objectives
Employees provided with appropriate & specific feedback to assist with career development
Who Evaluates?
Problems with immediate supervisors conducting performance evaluations
Lacking appropriate information to provide informed feedback on employee performance
Insufficient observation of employee’s day-to-day work to validly assess performance
Lack of knowledge about technical dimensions of subordinate’s work
Lack of training or appreciation for evaluation process
Perceptual errors by supervisors that create bias or lack of subjectivity in evaluations
Perceptual Errors of Raters
Halo effect
Rater allows single trait, outcome or consideration to influence other measures of performance
Stereotyping
Rater makes performance judgments based on employee’s personal characteristics rather than employee’s actual performance
Recency error
Recent events & behaviors of employee bias rater’s evaluation of employee’s overall performance
