16-07-2011, 01:47 PM
Interactive Voice Response System (IVRS) is one of the most important breaks through in the field of telecommunication. IVRS provide a voice response to the customers and guide them to the information they require. The customers can call up any institute such as banks, universities, tourism industry and obtain any information by simply pressing certain button on his telephone as per the guidance of the voice fed into the computer.IVRS is an electronic device through which information is available related to any topic. IVRS is usually employed to know more about the organizations and can be modified to respond to voice of the customer for better response customer satisfaction. IVRS can be employed in customer services there by improving its flexibility and efficiency.
