Effective Communication
Overview
Functions of Communication
The Communication Process
Communication Fundamentals
Key Communication Skills
Functions of Communication
Control
Motivation
Emotional Expression
Information
The Communication Process
Receiver
Communication Fundamentals
Direction:
Downward
Upward
Crosswise
Networks:
Formal vs. Informal
Communication Networks
Barriers to Effective Communication

Filtering
Selective Perception
Emotions
Language
Key Communication Skills
Listening Skills
Feedback Skills
Presentation skills

Basic Communication Skills Profile
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Communication Order Learned Extent Used Extent Taught
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Listening First First Fourth
Speaking Second Second Third
Reading Third Third Second
Writing Fourth Fourth First
Meaning
Listening Is With The Mind
Hearing With The Senses
Listening Is Conscious.
An Active Process Of Eliciting Information
Ideas, Attitudes And Emotions
Interpersonal, Oral Exchange
Fallacies about Listening
Listening is not my problem!
Listening and hearing are the same
Good readers are good listeners
Smarter people are better listeners
Listening improves with age
Learning not to listen
Thinking about what we are going to say rather than listening to a speaker
Talking when we should be listening
Hearing what we expect to hear rather than what is actually said
Not paying attention
( preoccupation, prejudice, self-centeredness, stero-type)
Listening skills are difficult to learn