Art of Effective Listening And Questioning


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What is listening…..?

Listening is the absorption of the meanings of words and sentences by the brain
Listening leads to the understanding of facts and ideas.
listening takes attention, or sticking to the task at hand in spite of distractions. It requires concentration, which is the focusing of your thoughts upon one particular problem .

How is it different from hearing……..?

Hearing is simply the act of perceiving sound by the ear.
If you are not hearing-impaired, hearing simply happens.
Listening, however, is something you consciously choose to do.
Listening requires concentration so that your brain processes meaning from words and sentences.
Listening leads to learning.
Expressing our wants, feelings, thoughts and opinions clearly and effectively is only half of the communication process needed for interpersonal effectiveness. The other half is listening and understanding what others communicate to us.

Barriers to effective listening

Being preoccupied and not listening.
Being so interested in what you have to say that you listen mainly to find an opening to get the floor.
Formulating and listening to your own rebuttal to what the speaker is saying.
Listening to your own personal beliefs about what is being said.
Evaluating and making judgments about the speaker or the message.
Not asking for clarification when you know that you do not understand.

Some tips or effective listening

Attend to the speaker by making good eye contact,
lean in a bit to show interest now and then. Don’t interrupt.
Reflect meaning or feeling.
Seek clarification. Ask if there are other concerns or issues the speaker has not yet mentioned OR ask about any part of the message about which you may be confused.
Respond

Concentrate on what others are saying……………..

The first step for effective listening.
concentrate hard on what other person is saying.
normally person speaks at a rate of 175 wpm we are capable of listening and processing words at the rate of 600 to 1,000 words per minute.The brain does not use all of its capacity when listening, an auditor's mind may drift to thinking of further questions or explanations rather than listening to the message at hand. This unused brainpower can be a barrier to effective listening, causing the auditor to miss or misinterpret what others are saying.