Digital Signature ( PKI ) - Vendor Help Guide


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Why do I check my browser compatibility?

You are required to check your browser compatibility because new PKI Settings based on SHA2 DSC as per IOG guidelines is required to be installed which will be implemented shortly. Hence as a precaution, all users are requested to verify the PKI settings at this stage.


The component should be downloaded in your system to avoid login failures. You need to concentrate on the following points during this activity:

1. Browser setting
2. Downloading the relevant drivers

Once the above activities are successfully done, then you can download the PKI security component successfully.


Enable Activex controls:

a) Go to Tools >> Internet options >> Security tab then select ‘Internet’.
b) Click ‘Custom Level’ and “Enable” all the options and make “Low safety” for S/w channel permissions.
c) Repeat the same steps (a and b) for Local Intranet and Trusted Sites also.



After all these exercies, if you are not able to download the components, then it should be one of the reason mentioned below:


1. PKI Token should be Aladdin or Rainbow Token’s. If any other tokens, then take the help of your service provider for the drivers.

2. The Java applet may not install in your computer in two cases; 1) Antivirus blocks the same or 2) There is no administrator role. In these cases, please contact your administrator to resolve the issue.

3. In case you have any queries related to this, please contact our helpdesk any time. Helpdesk numbers are mentioned in our website >> contact us page.

4. If Java is already downloaded to your computer then you can view icon on the right hand side of your computer. You can click on this and check for the version.