Abstract

Nowadays much commerce is taking place on the Internet. This new tool will change what we do traditionally. In this technological era, old methods may not fit the new world. Handling customer service via Internet is an opportunity to succeed for some specific types of companies. In this project, I will discuss related topics about how to deal with customer service on the Internet successfully such as what a company needs to do, what their customers think about, and how technology can help. Not all companies can follow the same rules; different types of companies should use different aspects of Internet service. The result will depend upon how a company pays attention to things that happen around them.