Conflict Management
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Conflict in the workplace can be incredibly
destructive to good teamwork.

Managed in the wrong way, real and legitimate differences between people can quickly spiral out of control, resulting in situations where co-operation breaks down and the team's mission is threatened.


Conflict – Definition


When two or more people have differences in ideas/views and are not ready to understand or accept each others ideas/views


Types of Conflict


. Personal Conflicts – Related to your or others Behavior/Style

Differences in Style.
People's style for a completing job can differ.
Eg. one person may just want to get the work done quickly (task oriented), while another is more concerned about having it done a particular way e.g. artistic

Differences in Background/Gender

Conflicts can arise between people because of differences in educational backgrounds, personal experiences, ethnic heritage, gender and political preferences.

Differences in Personality

This type of conflict is often fueled by emotion and perceptions about somebody else's motives and character.
Eg. a team leader jumps on someone for being late because he perceives the team member as being lazy and inconsiderate. The team member sees the team leader as being irrational.