Online complaint management system provides an online way of solving the problems facing the public by saving time and eradicating corruption. The purpose of the complaint management system is to facilitate coordination, follow-up, follow-up and resolution of complaints, and provide the company with an effective tool to identify and guide problem areas, monitor complaint handling and improve business. Online complaint management is a management technique for evaluating, analyzing and responding to customer complaints. The complaint management software is used to record the resolution and respond to customer complaints, requests, as well as facilitate any other feedback.

A complaint system is a set of procedures used in organizations to handle complaints and resolve disputes. Complaint systems in the United States have undergone several innovations, especially since around 1970 with the advent of extensive workplace regulation. It should be noted that in many countries, conflict management channels and systems have evolved from a greater focus on the relationship between work and management, to a much broader scope that includes unionized workers and also non-employees. Trade unions, professional staff, students, clients, etc. It is also important to collect, review and understand the nature of conflict and grievance management systems around the world. Studies and quotes on how complaints systems work for both women and men are needed. It is necessary to investigate how systems work for many different national groups, for people of different socioeconomic classes and of different ages and religions, and especially for contract workers and immigrant workers in all countries. Studies (and citations) are needed on health care complaint systems, religious organizations, schools, political organizations, the military and many specialized occupations. Studies on important and specialized issues such as freedom of expression are needed. A series of Artificial Intelligence technologies are useful in the process of resolving complaints, understanding the attitudes of the parties involved and reasoning about them, in particular, based on the Belief-desire-intention model. Conceptual learning is an appropriate formalism for reasoning about complaints.