CALL CENTER
1. INTRODUCTION
Call center has tremendous impact on business. Call centers for selling goods and services, as well as call centers for providing customer care, is going to become a familiar part of the business of virtually every person.
Call centers also pioneered the developed of self-service via the telephone, using interactive voice response technology. It is providing a richer and friendlier environment for self-service transactions than the tone telephone.

Presented By:
By
K. Ratna Prabh ....etc

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pls help and send me information on call center information. i m doing project in dot net using c sharp language. so i want call center database structure also ....etc

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Please send me the abstracts of the requested threads.. ....etc

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CALL CENTER AUTOMATION
Abstract:
The project Call Center Automation automates the operations of a call center by giving replies to the customerâ„¢s queries. By adding more entries to the data base store, the application can respond to more number of queries from the customers. The importance is given on giving correct reply to the input queries.

The process of the call center management can be easily explained by means of the Data Flow Diagram. The project gets the queries from the various customers and stores them in a centralized d ....etc

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Abstract:
Lessons for Constellation from HST:
Adapting Human Spaceflight Vehicles to Achieve Multiple Goals in Space

Not long after the development of major elements of the Apollo program in the mid-1960's, engineers, managers, and scientists began to explore how those elements might be adapted to achieve additional priority national goals in space. Perhaps the best-known of these activities was the Apollo Applications Program, which in 1965 designed a modified lunar module that would permit astronaut-tended solar and astronomical observa ....etc

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Call center administration suite allows the administrator to administrate and monitor the work of all employees in call center. Administration suite deals with staff management, payroll management, training and CRM monitoring. Staff management defines users by assigning priority to each user. If the corresponding department has already assigned a priority for its employee the system administrator can overwrite it with new priority. Priority determines the privileges of the user. There are 9 types of users in this system. In normal case employee ....etc

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Call Center Management
name suggest it is used to keep record in a Call center.


Download ....etc

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IT IS VERY USEFUL .............AND PLEASE GIVE ME THE SCREENS FOR THE PROJECT CALL CENTER MANAGEMENT ....etc

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Domain


Technology
Dotnet

Abstract:
CALL CENTER AUTOMATION
The project “Call Center Automation” automates the operations of a call center by giving replies to the customer’s queries. By adding more entries to the data base store, the application can respond to more number of queries from the customers. The importance is given on giving correct reply to the input queries.

The process of the call center management can be easily explained by means of the Data Flow Diagram. The project gets the queries from the various cus ....etc

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