i'd like to know about phd thesis on crm in banking sector in india ....etc

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COMPARATIVE STUDY OF CUSTOMER SATISFACTION IN INDIAN PUBLIC SECTOR AND PRIVATE SECTOR BANKS
ABSTRACT
With the advent of liberalization policy and RBI’s easy norms several private and foreign banks have entered in Indian
banking sector which has given birth to cut throat competition amongst banks for acquiring large customer base and market
share. Banks have to deal with many customers and render various types of services to its customers and if the customers
are not satisfied with the services provided by the banks then th ....etc

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for project purpose ....etc

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I WANT POWER POINT PRESENTATION ON E-CRM IN BANKING SECTOR . pLEASE SEND AS EARLY AS POSSIBLE ....etc

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....etc

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actually i will prsent a paper in seminar to on diz topic dats y i wnt need for material on diz topic ....etc

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HISTORY OF BANKING
Before we look into the knitty-gritty of banking sector reforms process, we must have a proper perspective of what is the history of our banking system in India and also understand the rationale of why reform is necessary and what reforms are essential. Like in many other aspects, India had a long tradition of banking. Evidence regarding the existence of money-lending operations in India is found in the literature of the Vedic times, i.e., 2000 to 1400 B.C. The literature of the Buddhist period, ....etc

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My project topic is consumer behaviour regarding the service provided by public sector and private sector banks; comparative study with questionnaire ....etc

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....etc

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HISTORY OF BANKING
Before we look into the knitty-gritty of banking sector reforms process, we must have a proper perspective of what is the history of our banking system in India and also understand the rationale of why reform is necessary and what reforms are essential. Like in many other aspects, India had a long tradition of banking. Evidence regarding the existence of money-lending operations in India is found in the literature of the Vedic times, i.e., 2000 to 1400 B.C. The literature of the Buddhist period, for e.g., the Jatakas, ....etc

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