12-04-2011, 10:01 AM
SUBMITTED BY
ANILKUMAR C PADANUR
BINDACHARYA N JAHAGIRDAR
SANTOSH M KUNKUR
SURAJ S JEERAGAL
[attachment=12059]
AUTOMATED VOICE RESPONSE SYSTEM
MOTIVATIION
To make the IVRS more user friendly and to provide easy and efficient information retrieval
AIM
AVRS automates the personal interaction of Telephone callers with the computerized phone system.
EXISTING SYSTEM
The existing system IVRS which recognizes the key pressed by the caller and and queries the database to help the user to access database and gives output in voice form which is an prerecorded message.
Drawbacks of IVR System
1. It is totally based on the working of DTMF tones.
2. A person has to wait for the instruction to press the required key.
3. Once the wrong key is been pressed then correction process is also time taking.
4. Overall we can say that this process is time consuming.
DESCRIPTION OF THE PROject
AVRS (Automated Voice Response System), it is an extended version of the IVRS (Interactive Voice Response System). In our system we are going to use both DTMF as well as speech recognition.
AVRS automates the personal interaction of Telephone callers with the computerized phone system.
AVRS answers a good percentage of your questions by way of an automated system and pre-recorded voice messages
Working
In this case when you call the system, it will recognize the voice and converts it to text form and ask for help line. Depending upon the options selected it will reply information from the database and it will send the information back to the mobile. Here you can get different type of information like attendance, internal marks and so on.
PROPOSED METHODOLOGY
PROJECT CONSTRAINTS
IT IS A SPECIFIC DATABASE APPLICATION AND CANNOT BE USED FOR GENERAL APPLICATION.
IT ACCOUNTS FOR THE GENERAL NOISE PROBLEMS.
WORK carried
WORK PLAN
CONCLUSION
Automated Voice Response System has been the latest technology; each provides the foundation for providing convenient new AVRS services for customers as well as reduced operational costs, improved customer satisfaction and retention, increased return on investment and a stronger market presence for the AVRS services provider.
ANILKUMAR C PADANUR
BINDACHARYA N JAHAGIRDAR
SANTOSH M KUNKUR
SURAJ S JEERAGAL
[attachment=12059]
AUTOMATED VOICE RESPONSE SYSTEM
MOTIVATIION
To make the IVRS more user friendly and to provide easy and efficient information retrieval
AIM
AVRS automates the personal interaction of Telephone callers with the computerized phone system.
EXISTING SYSTEM
The existing system IVRS which recognizes the key pressed by the caller and and queries the database to help the user to access database and gives output in voice form which is an prerecorded message.
Drawbacks of IVR System
1. It is totally based on the working of DTMF tones.
2. A person has to wait for the instruction to press the required key.
3. Once the wrong key is been pressed then correction process is also time taking.
4. Overall we can say that this process is time consuming.
DESCRIPTION OF THE PROject
AVRS (Automated Voice Response System), it is an extended version of the IVRS (Interactive Voice Response System). In our system we are going to use both DTMF as well as speech recognition.
AVRS automates the personal interaction of Telephone callers with the computerized phone system.
AVRS answers a good percentage of your questions by way of an automated system and pre-recorded voice messages
Working
In this case when you call the system, it will recognize the voice and converts it to text form and ask for help line. Depending upon the options selected it will reply information from the database and it will send the information back to the mobile. Here you can get different type of information like attendance, internal marks and so on.
PROPOSED METHODOLOGY
PROJECT CONSTRAINTS
IT IS A SPECIFIC DATABASE APPLICATION AND CANNOT BE USED FOR GENERAL APPLICATION.
IT ACCOUNTS FOR THE GENERAL NOISE PROBLEMS.
WORK carried
WORK PLAN
CONCLUSION
Automated Voice Response System has been the latest technology; each provides the foundation for providing convenient new AVRS services for customers as well as reduced operational costs, improved customer satisfaction and retention, increased return on investment and a stronger market presence for the AVRS services provider.
