08-03-2011, 03:16 PM
Presented by :
Neha Nikam &
Shraddha Kaushal
[attachment=9794]
Interactive Voice Response
Database Systems Corp. (DSC) is a leading provider of custom IVR applications and phone systems.
Since 1978, DSC has been providing computer software and solutions particularly for the CALL CENTER INDUSTRY.
An Interactive Voice Response system plays pre-recorded voice prompts and the caller typically presses a number on a telephone keypad to select the option associated with the voice prompt.
history
The blueprint for IVR began in 1941.
Bell unveiled the first telephone that could dial area codes using DUAL TONE MULTI FREQUENCY technology at the SEATTLE WORLD FAIR in 1962.
Despite the fact that more companies began using the system in the 1970s to automate tasks in call centers.
IVR Project Phases
Database Systems Corp. applies the systems approach to the design and development of IVR applications for its system's and service clients.
1. IVR Consulting - Feasibility study.
2. IVR Design - Create a design of the application.
3. IVR Development - Organize a development team & assign tasks.
4. IVR Programming - Perform actual coding of the IVR application .
5. IVR Testing - Test the IVR application
6. IVR Implementation - Install IVR program in a live environment .
7. IVR Management - Maintain the ongoing IVR program .
IVR Equipment
These phone systems can perform both inbound call distribution as well as outbound calling. Thus the capacity of this system ranges from 24 to 500 phone lines per system.
Two Different Models Of IVR Phones
1. The WIZARD Analog IVR System
2. The PACER Digital IVR System
1. WIZARD Analog IVR Equipment
Affordable and expandable IVR system called the WIZARD phone series.
Features include an easy to use IVR Software that leads the developer step by step through the creation of custom phone application.
WIZARD support 1 - 96 analog phone lines
2. PACER Digital IVR
DSC provides IVR equipment for medium to large scale phone centers with the PACER phone system.
These systems can be networked to provide call applications for any sized call center or phone answering
The PACER phone system supports multiple digital with capacity from 24 to 500 phone lines.
Neha Nikam &
Shraddha Kaushal
[attachment=9794]
Interactive Voice Response
Database Systems Corp. (DSC) is a leading provider of custom IVR applications and phone systems.
Since 1978, DSC has been providing computer software and solutions particularly for the CALL CENTER INDUSTRY.
An Interactive Voice Response system plays pre-recorded voice prompts and the caller typically presses a number on a telephone keypad to select the option associated with the voice prompt.
history
The blueprint for IVR began in 1941.
Bell unveiled the first telephone that could dial area codes using DUAL TONE MULTI FREQUENCY technology at the SEATTLE WORLD FAIR in 1962.
Despite the fact that more companies began using the system in the 1970s to automate tasks in call centers.
IVR Project Phases
Database Systems Corp. applies the systems approach to the design and development of IVR applications for its system's and service clients.
1. IVR Consulting - Feasibility study.
2. IVR Design - Create a design of the application.
3. IVR Development - Organize a development team & assign tasks.
4. IVR Programming - Perform actual coding of the IVR application .
5. IVR Testing - Test the IVR application
6. IVR Implementation - Install IVR program in a live environment .
7. IVR Management - Maintain the ongoing IVR program .
IVR Equipment
These phone systems can perform both inbound call distribution as well as outbound calling. Thus the capacity of this system ranges from 24 to 500 phone lines per system.
Two Different Models Of IVR Phones
1. The WIZARD Analog IVR System
2. The PACER Digital IVR System
1. WIZARD Analog IVR Equipment
Affordable and expandable IVR system called the WIZARD phone series.
Features include an easy to use IVR Software that leads the developer step by step through the creation of custom phone application.
WIZARD support 1 - 96 analog phone lines
2. PACER Digital IVR
DSC provides IVR equipment for medium to large scale phone centers with the PACER phone system.
These systems can be networked to provide call applications for any sized call center or phone answering
The PACER phone system supports multiple digital with capacity from 24 to 500 phone lines.
