20-10-2010, 01:09 PM
[attachment=6663]
INTERACTIVE VOICE RESPONSE SYSTEM
SEMINAR REPORT
Submitted by
NISHAD S
Reg. No: 11117
S2 MCA
ABSTRACT
In today’s competitive world any business must build flexible systems that adapt easily
to evolving requirements of the critical business processes. IVRS is one such system that
transforms the traditional business model into customer centric model. IVRS is historically
interactive speech memory driven that walk the caller through a series of prompts where they
respond to questions by pressing the combination of one or more buttons of the phone keypad.
The decision tree associated with the prompts and the responses will route the caller to
information they desire. These IVRS systems are typically utilized to check bank account
balance, buy and sell stocks, check the show times for your favorite movie.
In telephony, Intelligent Voice Response, or IVR, is a phone technology that allows a
computer to detect voice and touch tones using a normal phone call. The IVR system can respond
with pre-recorded or dynamically generated audio to further direct callers on how to
proceed. IVR systems can be used to control almost any function where the interface can be
broken down into a series of simple menu choices. Once constructed IVR systems generally
scale well to handle large call volumes
for more please visite the page link or atachment ::-->
http://easyivrtech-ivr-solutions-64.htm
INTERACTIVE VOICE RESPONSE SYSTEM
SEMINAR REPORT
Submitted by
NISHAD S
Reg. No: 11117
S2 MCA
ABSTRACT
In today’s competitive world any business must build flexible systems that adapt easily
to evolving requirements of the critical business processes. IVRS is one such system that
transforms the traditional business model into customer centric model. IVRS is historically
interactive speech memory driven that walk the caller through a series of prompts where they
respond to questions by pressing the combination of one or more buttons of the phone keypad.
The decision tree associated with the prompts and the responses will route the caller to
information they desire. These IVRS systems are typically utilized to check bank account
balance, buy and sell stocks, check the show times for your favorite movie.
In telephony, Intelligent Voice Response, or IVR, is a phone technology that allows a
computer to detect voice and touch tones using a normal phone call. The IVR system can respond
with pre-recorded or dynamically generated audio to further direct callers on how to
proceed. IVR systems can be used to control almost any function where the interface can be
broken down into a series of simple menu choices. Once constructed IVR systems generally
scale well to handle large call volumes
for more please visite the page link or atachment ::-->
http://easyivrtech-ivr-solutions-64.htm
