06-11-2017, 04:46 PM
Total Quality Management (TQM) consists of efforts of the entire organization to install and create a permanent climate in which an organization continuously improves its ability to offer high quality products and services to customers. While there is no widely agreed approach, TQM's efforts are generally based largely on previously developed quality control tools and techniques. TQM enjoyed widespread attention during the late 1980s and early 1990s before being eclipsed by ISO 9000, Lean Manufacturing and Six Sigma. Interest in TQM as an academic topic peaked around 1993.
The Federal Quality Institute closed in September 1995 as part of the Clinton administration's efforts to rationalize the government. The European Center for Total Quality Management closed in August 2009, as a victim of the Great Recession.
TQM as a loosely defined quality management approach was largely supplanted by the collection of ISO 9000 standards and their formal certification processes in the 1990s. Commercial interest in quality improvement under the name TQM also faded When Jack Welch's success drew attention to Six Sigma and Toyota's success drew attention to Lean manufacturing, although the three share many of the same tools, techniques and meaningful portions of the same philosophy. lives in several national quality awards around the world.