15-05-2017, 11:18 AM
A queue management system is used to control the queues. Queue Management System is specially designed to achieve order, efficiency and convenience in places like banks, railway stations, utility offices, health centers and other places where people have to wait in line to get a service.
A QMS reduces the actual and apparent waiting time, accelerates the provision of services, improves the quality of service and increases customer satisfaction.
It can be understood in the following video:
