05-04-2017, 04:24 PM
Dominos Pizza is a chain of restaurants and international franchises. This project will be targeting customers of pizza domino shops in Chennai. The objective of this project is to see customer satisfaction at the domino pizza outlets, reveals customer perception and customer preference over domino products, explore the level of customer satisfaction in price factors and In the delivery of a product and will give the suggestion to the dominoes to improve some additional qualities such as adding some new products, lowering prices etc. This project will be useful for pizza dominos to understand more about the preference of Customers and perception, which will help the company to improve its quality and standards.
QUESTIONNAIRE DOMAINS
CUSTOMER NAME:
YEARS:
CONTACT NO:
GENDER:
Check the appropriate option to indicate your degree of satisfaction.
(A) Strongly agree (b) Agree © Neither agree nor disagree (d) Disagree (e) Strongly disagree.
Q2) Qualifies Dominos for keeping his promise (a) Extremely Satisfied (b) Satisfied © Neither Satisfied or Unsatisfied (d) Unsatisfied (e) Extremely Dissatisfied.
(B) Satisfied © Neither satisfied nor dissatisfied (d) Dissatisfied (e) Extremely dissatisfied.
(A) Strongly agree (b) Agree © Neither agree nor disagree (d) Disagree (e) Strongly disagree.
© I do not agree or disagree (d) I disagree (e) Strongly disagree.
Q6) Dominos always gives value for money (a) Extremely Satisfied (b) Satisfied © Neither Satisfied nor Dissatisfied (d) Dissatisfied (e) Extremely Dissatisfied.
(A) Very satisfied (b) Satisfied © Neither satisfied nor unsatisfied (d) Unsatisfied (e) Extremely unsatisfied.
(B) Satisfied © Neither satisfied nor unsatisfied (d) Dissatisfied (e) Extremely dissatisfied.
(B) Satisfied © Ne Satisfied or Dissatisfied (d) Dissatisfied (e) Extremely Dissatisfied.
(A) Strongly agree (b) Agree © Neither agree nor disagree (d) Disagree (e) Strongly disagree.
P11) Classify Dominos staff for courtesy (a) Extremely satisfied (b) Satisfied © Neither satisfied nor unsatisfied (d) Unsatisfied (e) Extremely unsatisfied.
Q12) Dominos would be my first choice (a) Strongly agree (b) Agree © Neither agree nor disagree (d) Disagree (e) Strongly disagree.
(A) Strongly agree (b) Agree © Neither agree nor disagree (d) Disagree (e) Strongly disagree.
Q14) Classify Dominos by phone system (a) Extremely satisfied (b) Satisfied © Neither satisfied nor unsatisfied (d) Unsatisfied (e) Extremely unsatisfied.
(A) Strongly agree (b) Agree © Neither agree nor disagree (d) Disagree (e) Strongly disagree.
QUESTIONNAIRE DOMAINS
CUSTOMER NAME:
YEARS:
CONTACT NO:
GENDER:
Check the appropriate option to indicate your degree of satisfaction.
(A) Strongly agree (b) Agree © Neither agree nor disagree (d) Disagree (e) Strongly disagree.
Q2) Qualifies Dominos for keeping his promise (a) Extremely Satisfied (b) Satisfied © Neither Satisfied or Unsatisfied (d) Unsatisfied (e) Extremely Dissatisfied.
(B) Satisfied © Neither satisfied nor dissatisfied (d) Dissatisfied (e) Extremely dissatisfied.
(A) Strongly agree (b) Agree © Neither agree nor disagree (d) Disagree (e) Strongly disagree.
© I do not agree or disagree (d) I disagree (e) Strongly disagree.
Q6) Dominos always gives value for money (a) Extremely Satisfied (b) Satisfied © Neither Satisfied nor Dissatisfied (d) Dissatisfied (e) Extremely Dissatisfied.
(A) Very satisfied (b) Satisfied © Neither satisfied nor unsatisfied (d) Unsatisfied (e) Extremely unsatisfied.
(B) Satisfied © Neither satisfied nor unsatisfied (d) Dissatisfied (e) Extremely dissatisfied.
(B) Satisfied © Ne Satisfied or Dissatisfied (d) Dissatisfied (e) Extremely Dissatisfied.
(A) Strongly agree (b) Agree © Neither agree nor disagree (d) Disagree (e) Strongly disagree.
P11) Classify Dominos staff for courtesy (a) Extremely satisfied (b) Satisfied © Neither satisfied nor unsatisfied (d) Unsatisfied (e) Extremely unsatisfied.
Q12) Dominos would be my first choice (a) Strongly agree (b) Agree © Neither agree nor disagree (d) Disagree (e) Strongly disagree.
(A) Strongly agree (b) Agree © Neither agree nor disagree (d) Disagree (e) Strongly disagree.
Q14) Classify Dominos by phone system (a) Extremely satisfied (b) Satisfied © Neither satisfied nor unsatisfied (d) Unsatisfied (e) Extremely unsatisfied.
(A) Strongly agree (b) Agree © Neither agree nor disagree (d) Disagree (e) Strongly disagree.