10-02-2010, 07:04 AM
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Interactive Voice Response System (IVRS) For Medicare using Java and Voice XML
PR-ET-V001
Background
Health care organizations, hospitals, doctor's offices and dental practices can improve productivity using the automated phone system that can handle incoming calls from patients and insured individuals and provide timely and accurate information to the caller.
Medical firms and organizations providing medical services can benefit from automated telephone answering services. Your phones can be answered in a professional and consistent manner, 24 hours a day.
IVR systems and service have proven to be invaluable tools for clinical trials. The use of Clinical IVR data collection eliminates bias and maintains consistent patient survey results.
Features and modules
Callers can check health care programs and rates
Callers can request policy information.
Existing policy holders can enter a claim number or policy account number to obtain billing and claims information.
The call can also be routed to the proper organization to handle the caller's requirements.
