questionnaire on sbi and icici bank

[Guest]

a comparative study of service quality in sbi and icici banks

[jaseela123d]

A survey on customer satisfaction in banking services

1. Name:

2. Address:

3. Occupation:

4. Annual income:

5. Name of your bank:

6. Do you think your bank meets all your banking needs?

(A) Yes (b) No

7. In the past, how old are you at this bank?

8. What type of account do you have at this bank?

(A) Current (b) Savings © Loans a / c (d) Demat (e) Credit card

9. Which of the following facilities is most important in your bank

(A) Loan facilities (b) O / D © ATM facilities

10. Does your bank conduct recreational facilities for clients

(A) Yes (b) No

11. Has your bank publicly traded

(A) Yes (b) No © Not Conscious

12. Does your bank have central bank facility for customers

(A) Yes (b) No

13. Are they charged unnecessarily for not maintaining the minimum balance in

your account

(A) Yes (b) No

14. Does your bank offer competitive service charges

(A) Yes (b) No

15. Do you think your bank offers a competitive interest rate

(A) Yes (b) No

16. Do you use the alternative bank service

(A) Yes (b) No

17. What do you think about the overall service quality of your

Bank.

(A) Excellent (b) very good © good (d) average (e) poor

18. Would you recommend this bank to your friends, relatives,

Associates

(A) Yes (b) No

19. When you think about your bank what comes first in your head

(A) Personalized service (b) Wide network of branches © Customer

Service d) computerized banking e) main bank

20. Your total opinion on this survey

(A) Satisfactory (b) Produce the result © waiting for the result