TQM Total quality management full report
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Presented by:
O.BHARATH KUMAR REDDY
V.KAMAL
Department of Mechanical Engineering
SRI VENKATESWARA COLLEGE OF ENGINEERING AND
TECHNOLOGY
CHITTOOR, ANDHRA PRADESH

RETROSPECTIVE REVIEW ON TQM


ABSTRACT

From the past quarter of a century we had seen an upsurge in work related to quality. As business getting globalised and competition increased rapidly, companies started paying increased attention to product and service quality. Several quality-related programmes were initiated.
Even the statistical process and quality control methods were good and necessary but not sufficient to give a company any competitive advantage. Industries realised that quality does not merely come through meeting the product/service specifications. Quality of a product was seen to shine through the quality of the organisation. Hence Total Quality Management (TQM) became a popular initiative in several organisations.

Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organisation. In this paper we are going to give an over view about TQM by considering the basic principles, techniques to get more business and good work supplies and also about the tools.

In this we considered few case studies on TQM to give a clear view about the implementation of TQM techniques in production as well as in other aspects.

INTRODUCTION

TQM is a set of management practices followed organisation-wide, geared to ensure the organisation consistently meets or exceeds customer requirements. Process measurements and controls constitute major focus in TQM as means of continuous improvement. In a TQM effort, all members of the organisation participate in improving processes, products, services, and the culture in which they work.
ISO (International Organisation for Standardisation) defines TQM as ‘a management approach for an organisation, centred on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organisation and to society’.
TQM which involves a huge transformation in an organization is an initiative about the entire organisations quality, which refers to organisational excellence in whatever the organisation chooses to have as its mission.
Product or service quality may only be one of the results. TQM is largely about ‘leadership’. The business results have to be planned, which means there should be a strategic plan drawn up prior to the start of the TQM initiative.
TQM is an ongoing activity. As the market changes, as the customer preferences change, the organisation has to steer itself in accordance.

2. FUNCTIONS OF TQM

The following functions must be carryout to implement the total quality management

• To get support of top management and ensure quality to customers
• To develop awareness amongst all employees
• To formulate quality policy, objectives, goals as per corporate policy
• To develop quality plans
• To develop efficient and effective organisation
• To develop quality improvement group
• Training and education to all concerned people and continuous evaluation
• To introduce rewards and incentives
• Satisfy all customers (internal and external)
• Addressing the total organisational issue of retaining customers and improving profits, as well as generating new business for the future



DEVELOPING OF PRODUCTS IN TQM ENVIRONMENT

Without a TQM approach, product development is usually carried on in an atmosphere where each department acts independently. Short-term results drive behaviour so scrap, changes, work-around, waste, and rework are part of routine. Most often, the attention of management is lost in supervising individuals, fire-fighting and rewarding individuals for their performance.

Product development in a TQM environment is always customer-driven and focused only on quality. Teams in TQM environment are process-oriented, and interact with their internal customers to deliver the required results. The focus of top management is on controlling the overall process, and rewarding teamwork, not individuals

Improving Business with Total Quality Management (TQM)
Total Quality Management (TQM) is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. An important part of TQM is its philosophy toward continually improving your business and products. For improving business with TQM the following is to be considered
• Basic principles
• Techniques to get good work and supplies
• Tools to reduce waste and failures
• Techniques to get more business

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Messages In This Thread
RE: TQM Total quality management full report - by projectsofme - 07-10-2010, 12:09 PM
RE: TQM Total quality management full report - by velraj - 18-09-2016, 08:41 PM

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