total quality management ppt by besterfield
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[b]total quality management ppt by besterfield[/b]
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Total Quality Management (TQM) is an organization-wide effort to install and make permanent a climate in which an organization continually improves its ability to deliver high-quality products and services to customers. Although there is no widely agreed approach, TQM's efforts are typically based on previously developed quality control tools and techniques. TQM enjoyed widespread attention in the late 1980s and early 1990s before being eclipsed by ISO 9000, Lean manufacturing and Six Sigma.


In the late 1970s and early 1980s, the developed countries of North America and Western Europe suffered economically from the strong competition of Japan's ability to produce high quality goods at a competitive cost. For the first time since the start of the Industrial Revolution, the United Kingdom became a net importer of finished goods.

TQM is a management philosophy that seeks to integrate all the functions of the organization (marketing, finance, design, engineering and production, customer service, etc.) to focus on meeting the needs of customers and the objectives of the organization.

TQM sees an organization as a collection of processes. He argues that organizations should strive to continuously improve these processes by incorporating the knowledge and experience of workers. The simple goal of TQM is "Doing things right, right the first time, every time". TQM is infinitely variable and adaptable. Although originally applied to manufacturing operations, and for several years only used in that area, TQM is now being recognized as a generic management tool, as applicable in service organizations and the public sector. There are a number of evolutionary strands, with different sectors creating their own versions from the common ancestor.
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