I need pdf of total quality management I need to prepare for my university exams.If I find all subject pdf it is better.please help me
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Total Quality Management (TQM) consists of organization-wide efforts to install and make permanent a climate in which an organization continually improves its ability to deliver high-quality products and services to customers. While there is no widely agreed approach, TQM's efforts are typically based on previously developed quality control tools and techniques. TQM enjoyed widespread attention in the late 1980s and early 1990s before being eclipsed by ISO 9000, Lean manufacturing and Six Sigma.
In the late 1970s and early 1980s, the developed countries of North America and Western Europe suffered economically from the strong competition of Japan's ability to produce high-quality goods at a competitive cost. For the first time since the start of the Industrial Revolution, the United Kingdom became a net importer of finished goods. The United States undertook its own search for soul, expressed very clearly in the television broadcast of Si Japan can ... Why can not we? Companies began to re-examine the quality control techniques invented over the past 50 years and how these techniques had been so successfully used by the Japanese. It was in the midst of this economic turmoil that TQM took root.
The exact origin of the term "total quality management" is uncertain. It is almost certainly inspired by Armand V. Feigenbaum multi-edition book Total Quality Control (OCLC 299383303) and Kaoru Ishikawa What is Total Quality Control? The Japanese Way (OCLC 11467749). It may have been coined for the first time in the UK by the Department of Trade and Industry during its 1983 "National Quality Campaign". Or it may have been coined for the first time in the United States by the Naval Air Systems Command to describe its efforts to improve quality in 1985.
Total Quality Management is a management approach that originated in the 1950s and has become increasingly popular since the early 1980s. Total Quality is a description of the culture, attitude and organization of a company that strives for Offer its customers products and services that meet their needs. Culture requires quality in all aspects of the company's operations, with processes that are performed correctly the first time and defects and waste removed from operations.
Total Quality Management, TQM, is a method by which management and employees can be involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices.
Some of the companies that have implemented TQM include Ford Motor Company, Phillips Semiconductor, SGL Carbon, Motorola and Toyota Motor Company.