23-11-2017, 01:08 AM
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total quality management by jayakumar pdf free download
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23-11-2017, 11:07 AM
Total Quality Management (TQM) consists of efforts of the entire organization to install and create a permanent climate in which an organization continuously improves its ability to offer high quality products and services to customers. While there is no widely agreed approach, TQM's efforts are generally based largely on previously developed quality control tools and techniques. TQM enjoyed extensive attention during the late eighties and early nineties before being overshadowed by ISO 9000, Lean Manufacturing and Six Sigma.
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