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21-08-2017, 01:42 PM

Hi my name is Sizwe Mkonqo I would like to get details on impact of tqm on a kfc business situation..I just want the information because I am doing a school project. That needs this information.

jaseela123d · 22-08-2017, 02:26 PM

Total Quality Management (TQM) is a competitive approach to long-term success that stems from a dedication to customer satisfaction. Within this system, each employee of a company strives to improve products, services and internal culture to produce a simplified set of business processes that provide an improved customer experience.

Also known as Quality Management in the United States, a TQM effort is unique in that it requires a high level of commitment to an established philosophy, with each member of the organization not only familiar with the ultimate goal but committed to it - a Many dedication attributes to self-motivation of employees through reward-based incentives.

For the overall process to be effective, there are 10 key practices that management can use to promote the Total Quality Management culture and, in so doing, positively impact almost all processes within an organization. These include:

• Promote a continuous drive towards the improvement of products and services

• Stop relying on inspection to achieve quality

• Work with a single supplier to avoid having to award supplier contracts based solely on the price

• Commit to a continuous reevaluation of processes related to planning, production and service to achieve improvement goals

• Provide on-the-job training to develop and retain valuable staff, including extensive education and self-improvement opportunities for all

• Eliminate barriers between staff areas to facilitate a free flow of collaboration and ideas

• Get rid of any slogan, exhortation and goals directed at employees

• Eliminate numerical quotas for employees and numerical goals for management

• Eliminate barriers that erode pride in the workforce, such as an annual evaluation or merit-based system

• Task to all within the organization towards the achievement of TQM transformation goals

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