telephone call recorder

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INTRODUCTION

Telephone is one of the most widely used communication device in the world.they are preferred to be efficient and convenient.By the increased use of telephones,there arise a need for call recording hardwares. It has many applications in call centres,stock brocking firms,police control rooms,Households,offices,etc…

The Telephone Call Recorder(TCR) is an electronic device which can be used for recording incoming as well as outgoing calls for desired time.It uses a simple and cheap circuit having certain components like resistors,diodes,RJ-11 connector,stereo Jack ,etc..


GENESIS OF IDEA

There are plenty of reasons to record a telephone conversation. One of the most fun may be recording a call to customer service for purposes of maintaining your own quality assurance. A more popular reason for recording a phone call is to save both sides of the call as a recorded performance or interview. The podcasting craze brings a flood of questions about call recording to my inbox on a regular basis, so it's time to address the idea of call recording in a way that outlines both the recording options and the methods for recording a call.


APPLICATIONS

There are many applications associated with Call Recording Techniques.More Efficiently they are used in Call Centres and Stock Broking Firms,Households,Offices
Police Control Rooms,Reservation Stations, Booking Offices ,etc.

Some of them are briefed as;

• Banking: Record wire transfers for verification and security purposes.Here in Banking offices there are call recording devices so as produce security measures.These security measures includes Proper authorization of account Holders and delegates of the desired Bank and also for security locks for safe locks,etc.


ADVANTAGES

• Improve customer service
The great benefit of recording calls in a customer service situation is to allow the sharing of the telephone experience across the customer services team. It may be that one particular team member has a better closure ratio or is better at up-selling than the others. It may be that one team member has better empathy with a customer complaint and therefore convinces that customer to stay or even buy more as a result of being satisfied. There are many varied situations where positive sharing of best practice is very beneficial

•Record transactions of value
We may not all appreciate it, but most of us undertake important high-value transactions over the telephone. It may vary from a simple in principal gentlemen's agreement, the giving of professional advice or the formal placement of an order using our credit card.
You may also simply wish to pass on a message without writing it down, in which case, record the message and email it!.

• Comply with industry regulations
A growing number of financial services industries are mandated to record calls. Medical and legal advice lines are also primary targets due to the high levels of compensation involved where 'professional advice' given is reported to be at fault. Insurers who provide professional indemnity insurance may insist calls are recorded in order to lower insurance premiums. Premium rate telephone services are regulated in many countries as the caller needs to be aware of the growing cost of extended calls and generally cannot be seen to be encouraged to stay on the call for an extended period.