Manage Group of Hotels
Abstract:
Developing a central system that will help management of a group of hotels from a central authority. This system will be owned by a Hotel Group of national or international repute. The system will incorporate all features of hotel management and customer relationship management plus central management of the group of hotels by the firm head. This integrates customer services like online and Ëœany placeâ„¢ booking along with features like central assessment of performance reports by the Managing Director. It provides a complete concoction of solutions to all hotel management problems like financing, accounting, inventory management so on and so forth. It will usher an environment which will not only provide unlimited services to the customers but also help the Managers, Employees and other people related to the hotels to function effectively and efficiently.
A. Managing Director (MD)(Admin) “ Chain head
B. General Managers. (GM) “ Hotel head
C. Employees.
D. Customers.
E. Agents.
F. Suppliers
i. Registration & user profile management.
ii. Managing Director can view performance reports of every hotel and compare each hotels performance visually in terms of expenditure, profits etc.
iii. Finances and Accounts Management of the hotel is supervised by the GM and they submit regular reports to the MD.
iv. GM contacts suppliers for Quotations of various tenders online. GM accepts tenders and quotations online from the Suppliers and evaluates them and sends back replies.
v. Hotel can notify customers about various offers and packages by means of e-mails and SMS.
vi. Online booking by customers at any branch of the hotel. Customer can search for a branch and book online. Online Order placement for home delivery of food from the nearest hotels restaurant by customers.
vii. Employees / Customers can give online feedback or report grievances online. Customers can directly contact the GM by means of e-mails.
viii. Employees profile would be maintained and they would be ranked according to their performance, employees can regularly check their ranks.
ix. Suppliers can fill in tenders online and submit their quotations online.
x. Agents like travel agents and reservation agents provide conformation of services like local conveyance and air or rail booking online to the GM.
xi. Facilitate communication among all Users via mail, chat, forum, SMS etc.
xii. Online Library for customers will be available for getting information about that particular place or area like tourist spots, suggested visiting areas and their timings etc.
i. Secure access of confidential data (userâ„¢s details). SSL can be used.
ii. 24 X 7 availability
iii. Better component design to get better performance at peak time
iv. Flexible service based architecture will be highly desirable for future extension
a. Java Client for MD, GM and hotel employees
b. Drag and Drop functionality.
c. Customizable color schemes and skins.
A. Professional look and feel
B. Use of AJAX (MUST with all registration forms)
C. Browser testing and support for IE, NN, Mozila, and Firefox.
D. Use of Graphical tool like JASPER to show strategic data to admin
E. Reports exportable in .XLS, .PDF or any other desirable format
A. Hotel Expenditure Reports.
B. Hotel Profit Reports.
C. Hotel Audit Reports.
D. Employee Performance Reports.
E. Inventory Status Reports.
A. Website must be highly customizable, interactive and user friendly.
B. Security should be kept a high priority issue.
4
UML, J2EE, XML, e-Forms, AJAX, Web 2.0, Web-services, SOA
¢ ROSE/RSA / WebSphere Modeler
¢ Eclipse/ RAD / Lotus Forms Designer / Portlet Factory
¢ WebSphere Portal/ WAS/ WAS CE / WPS
¢ DB2 Express “ ˜C™ or DB2 UDB
¢ Tivoli CDP/TSM / Tivoli Directory Server
¢ Linux will be the preferred OS.
A. Online or offline help to above said users, Application deployment executive and developer
B. Application archive ( .war/.ear ) with source code
C. Database backup and DDL Script
D. Complete Source code