20-06-2016, 03:02 PM
it will give brief explanation about the project
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srs for complaint management system
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it will give brief explanation about the project
02-07-2016, 02:31 PM
To get more information Online Complaint Management System project report
INTRODUCTION
Online Complaint Monitoring System (OCMS) is a system operated by the city of Mumbai, India. A Complaint Management System is one of latest productivity enhancement tools used widely by all organisations[citation needed] wherever there is a need of booking of complaints via operators and analysis of complaints which are made or are pending.
Lack of paper movements provides complaint management operations a speed which was never envisaged in manual mode at all. Software allows a booking operator to book and lodge complaints and automatically schedules and prompts operators to source complaint to concerned departments. State of the art management information reports on complaint details and pending complaints with reasons and remarks provides management a better insight to problems and traffic situations of telephone lines. A never before “Report Wizard” not only allows you to define specific reports on demand but also allows you to define your own sorting and analysis parameters which may be more relevant to you but not programmed by us till now.
Why a Complaint Handling Solution?
Complaint handling solutions monitor developing trends through integrated tracking and reporting. Leading manufacturers are taking a global approach to their complaint handling process by implementing web-based systems that ensure compliance, reduces product safety risk and streamlines the complaint handling process.
Sparta Systems provides options for customers to fulfill requirements for a complaints process. Complaints can be built directly into TrackWise as part of the holistic enterprise quality management software (EQMS) solution. Additionally, Sparta offers a Salesforce-based complaints process that can integrate with Salesforce CRM data and move high-risk complaints to TrackWise to begin an Investigation or CAPA.
Using either choice for complaint management, your organization can centralize its complaint intake processes, efficiently manage site-level investigations and electronically process corrective and preventive actions. The Food and Drug Administration (FDA) and other government bodies are increasing enforcement and require better record keeping and complaint handling than ever before. TrackWise and Salesforce complaint management solutions can help reduce risk and is fully configurable across many industries including pharmaceutical/biotech, medical device and discrete manufacturing.
Benefits of a Complaint Handling Solution:
Streamline complaint management operations and reduce costs by improving response and closure times.
Implement a global approach to complaint handling with multi-site usage, multilingual capabilities, regional reporting requirements and unlimited security levels.
Protect brand reputation and increase customer satisfaction by ensuring that complaints are investigated and responded to in a timely manner.
Automate the process of assigning complaints and related investigations based on manufacturing location and product type.
Further develop management of the complaint lifecycle with real-time trending and escalation of potential safety issues.
INTRODUCTION
Online Complaint Monitoring System (OCMS) is a system operated by the city of Mumbai, India. A Complaint Management System is one of latest productivity enhancement tools used widely by all organisations[citation needed] wherever there is a need of booking of complaints via operators and analysis of complaints which are made or are pending.
Lack of paper movements provides complaint management operations a speed which was never envisaged in manual mode at all. Software allows a booking operator to book and lodge complaints and automatically schedules and prompts operators to source complaint to concerned departments. State of the art management information reports on complaint details and pending complaints with reasons and remarks provides management a better insight to problems and traffic situations of telephone lines. A never before “Report Wizard” not only allows you to define specific reports on demand but also allows you to define your own sorting and analysis parameters which may be more relevant to you but not programmed by us till now.
Why a Complaint Handling Solution?
Complaint handling solutions monitor developing trends through integrated tracking and reporting. Leading manufacturers are taking a global approach to their complaint handling process by implementing web-based systems that ensure compliance, reduces product safety risk and streamlines the complaint handling process.
Sparta Systems provides options for customers to fulfill requirements for a complaints process. Complaints can be built directly into TrackWise as part of the holistic enterprise quality management software (EQMS) solution. Additionally, Sparta offers a Salesforce-based complaints process that can integrate with Salesforce CRM data and move high-risk complaints to TrackWise to begin an Investigation or CAPA.
Using either choice for complaint management, your organization can centralize its complaint intake processes, efficiently manage site-level investigations and electronically process corrective and preventive actions. The Food and Drug Administration (FDA) and other government bodies are increasing enforcement and require better record keeping and complaint handling than ever before. TrackWise and Salesforce complaint management solutions can help reduce risk and is fully configurable across many industries including pharmaceutical/biotech, medical device and discrete manufacturing.
Benefits of a Complaint Handling Solution:
Streamline complaint management operations and reduce costs by improving response and closure times.
Implement a global approach to complaint handling with multi-site usage, multilingual capabilities, regional reporting requirements and unlimited security levels.
Protect brand reputation and increase customer satisfaction by ensuring that complaints are investigated and responded to in a timely manner.
Automate the process of assigning complaints and related investigations based on manufacturing location and product type.
Further develop management of the complaint lifecycle with real-time trending and escalation of potential safety issues.
15-07-2016, 02:47 PM
Online Complaint Management System
Online Complaint Monitoring System (OCMS) is a system operated by the city of Mumbai, India. A Complaint Management System is one of latest productivity enhancement tools used widely by all organisations[citation needed] wherever there is a need of booking of complaints via operators and analysis of complaints which are made or are pending.
Lack of paper movements provides complaint management operations a speed which was never envisaged in manual mode at all. Software allows a booking operator to book and lodge complaints and automatically schedules and prompts operators to source complaint to concerned departments. State of the art management information reports on complaint details and pending complaints with reasons and remarks provides management a better insight to problems and traffic situations of telephone lines. A never before “Report Wizard” not only allows you to define specific reports on demand but also allows you to define your own sorting and analysis parameters which may be more relevant to you but not programmed by us till now.
Automated Complaint Processing Software is becoming more and more available, based on natural language processing (NLP) Natural language processing and reasoning about mental attitudes Propositional attitude. The system extracts communicative actions and their subjects and classifies a complaint as valid or invalid (submitted due to a customer misunderstanding, bad mood or other unrelated issues).
reference;
http://slidesharehimanshuchaurishiya/himanshuchaurishiyafmaiitppts
Online Complaint Monitoring System (OCMS) is a system operated by the city of Mumbai, India. A Complaint Management System is one of latest productivity enhancement tools used widely by all organisations[citation needed] wherever there is a need of booking of complaints via operators and analysis of complaints which are made or are pending.
Lack of paper movements provides complaint management operations a speed which was never envisaged in manual mode at all. Software allows a booking operator to book and lodge complaints and automatically schedules and prompts operators to source complaint to concerned departments. State of the art management information reports on complaint details and pending complaints with reasons and remarks provides management a better insight to problems and traffic situations of telephone lines. A never before “Report Wizard” not only allows you to define specific reports on demand but also allows you to define your own sorting and analysis parameters which may be more relevant to you but not programmed by us till now.
Automated Complaint Processing Software is becoming more and more available, based on natural language processing (NLP) Natural language processing and reasoning about mental attitudes Propositional attitude. The system extracts communicative actions and their subjects and classifies a complaint as valid or invalid (submitted due to a customer misunderstanding, bad mood or other unrelated issues).
reference;
http://slidesharehimanshuchaurishiya/himanshuchaurishiyafmaiitppts
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