SIX SIGMA

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WHAT IS SIX SIGMA?

Six Sigma is a powerful approach to improving processes to do things better, faster, and at lower cost. It can be applied to every facet of business, from production, to human resources, to order entry, to technical support.
Six Sigma started in the mid 1980s at Motorola in response to the needs of a sale force faced with increasing customer dissatisfaction and competitive pressures. To address these problems, Motorola created a set of formulas and tools that identified and measured what was important to their customers and then applied the findings to performance.


HISTORY

In the early and mid-1980s with Chairman Bob Galvin at the helm, Motorola engineers decided that the traditional quality levels measuring defects in thousands of opportunities didn't provide enough granularities. Instead, they wanted to measure the defects per million opportunities.


THE SIX SIGMA PHILOSOPHY

4.1 Critical to customers
Six Sigma encourages to organization to focus on what is absolutely critical to customer?

4.2 Companies today’s performance
The measurement reflects the "baseline capability of the process". How much improvement is needed to satisfy customer.

4.3 Collect facts and data
Facts and data are the backbone of Six Sigma. Because they are the basis for the decisions organization make and the actions they take to improve their process.