19-10-2015, 03:02 PM
questionnaire on customer satisfaction on honda car
Abstract: Customer satisfaction is a feeling of pleasure or disappointment resulting from comparing a products perceived performance or outcome in relation to his or her expectations.In this paper we found that 60%of respondents to know the advertisement of Honda Bike through media, 90 percent of the respondents were completely satisfied with the mileage and performance of the bike, 73% of respondents are satisfied with pick-up
of the Honda Bike , 56% of the respondents are attract the quality of the service to choose this bike, 50% of the respondents are satisfied with the design of the bike, 54% of the respondents considered the price of the Honda, 60 % of the respondents felt the explanation to be “excellent”. According to the chi-square test find that there is significance difference between the preferable factors like mileage, pickup, price and design.
The purpose that I am doing this questionnaire is to complete my findings for my report. All this information is just for academic use only.
1. Are you a Honda car user?
Yes
No (Thank you for your time)
2. Gender
Male
Female
3. Age
20 to 30
31 to 40
41 to 50
51 to 60
4. How did you become aware of Honda?
5. How satisfied are you with Honda car?
Not satisfied Satisfied Very satisfied Excellent
1
1 Not satisfied
1 Satisfied
1 Very satisfied
1 Excellent
6. What motivates you to buy Honda car?
7. How long you have been using Honda car?
8. Will you take a chance to buy others brand car apart from Honda?
Yes
No
9. What combination of factors influence that make you buy Honda car?
10. Are you likely to recommend Honda to a friend or colleague?
Yes
No