20-01-2015, 08:44 PM
I want Airtel Money retailer questionnaire...
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questionnaire on airtel money to retailers
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I want Airtel Money retailer questionnaire...
31-03-2017, 12:20 PM
Airtel Mobile Services Questionnaire for Retail Satisfaction
Q1. Are you treating the services / products offered by Airtel?
A) Yes
B) Do not
Q2. Reason for partnering with Airtel?
A) Margin
B) Promotional Plans
C) Demand
D) Dealer relationship
E) CREDIT POLICY
F) Your Quality of Service
G) Other reasons
Q3. Why are not these services and products offered by Airtel?
A) CREDIT POLICY
B) Promotional material not provided on time
C) Schemes are not transmitted in time
D) The product offer is not appropriate
E) Do not specify
P4. Does the company give the appropriate answer to your questions?
A) Yes
B) Do not
Q5. Have you ever faced problems related to Airtel Services?
A) Always
B) Sometimes
C) Never
P6. Were the issues resolved by the retailer's support desk?
A) Yes
B) Do not
P7. How do you evaluate the company's customer schemes?
A) Very satisfying
B) Satisfactory
C) Average
D) Not satisfactory
E) Very Unsatisfactory
Q8. Does retailer technical support effectively identify retailer issues
And solve them at the right time?
A) Yes
B) Do not
Q9. Do the company executives visit your store regularly to convey schemes?
A) Yes
B) Do not
Q10. How do you rate plans delivered to retailers?
A) Very satisfying
B) Satisfactory
C) Average
D) Not satisfactory
E) Very Unsatisfactory
Q11. How do you evaluate the retailer's support for the company?
A) Very satisfying
B) Satisfactory
C) Average
D) Not satisfactory
E) Very Unsatisfactory
P12. How do you rate the margin on Airtel services?
A) Very satisfying
B) Satisfactory
C) Average
D) Not satisfactory
E) Very Unsatisfactory
Q13. How do you rate the complaint handling mechanism of the company's retailers?
A) Very satisfying
B) Satisfactory
C. Average
D) Not satisfactory
E) Very Unsatisfactory
Q14. Are customers happy when their problems are solved by the retailer's support desk?
A) Yes
B) Do not
Q15. How do you rate the facilities provided by Airtel?
A) Very satisfying
B) Satisfactory
C) Average
D) Not satisfactory
E) Very Unsatisfactory
Q16 How do you rate the discount offered by Airtel on the bulk purchase?
A) Very satisfying
B) Satisfactory
C) Average
D) Not satisfactory
E) Very Unsatisfactory
P17. How do you rate Airtel's Brand Pull?
A) Very satisfying
B) Satisfactory
C) Average
D) Not satisfactory
E) Very Unsatisfactory
Q18. How long does it take to deliver Airtel SIM cards / coupons after ordering?
A) 6-12 hours
B) 1 to 2 days
C) 2 to 7 days
D) More than 7 days
Q19. How do you evaluate Airtel's payment rules?
A) Very satisfying
B) Satisfactory
C) Average
D) Not satisfactory
E) Very Unsatisfactory
Q20. Do you evaluate your overall satisfaction with the services offered by Airtel to retailers?
A) Very satisfying
B) Satisfactory
C) Average
D) Not satisfactory
E) Very Unsatisfactory
Q1. Are you treating the services / products offered by Airtel?
A) Yes
B) Do not
Q2. Reason for partnering with Airtel?
A) Margin
B) Promotional Plans
C) Demand
D) Dealer relationship
E) CREDIT POLICY
F) Your Quality of Service
G) Other reasons
Q3. Why are not these services and products offered by Airtel?
A) CREDIT POLICY
B) Promotional material not provided on time
C) Schemes are not transmitted in time
D) The product offer is not appropriate
E) Do not specify
P4. Does the company give the appropriate answer to your questions?
A) Yes
B) Do not
Q5. Have you ever faced problems related to Airtel Services?
A) Always
B) Sometimes
C) Never
P6. Were the issues resolved by the retailer's support desk?
A) Yes
B) Do not
P7. How do you evaluate the company's customer schemes?
A) Very satisfying
B) Satisfactory
C) Average
D) Not satisfactory
E) Very Unsatisfactory
Q8. Does retailer technical support effectively identify retailer issues
And solve them at the right time?
A) Yes
B) Do not
Q9. Do the company executives visit your store regularly to convey schemes?
A) Yes
B) Do not
Q10. How do you rate plans delivered to retailers?
A) Very satisfying
B) Satisfactory
C) Average
D) Not satisfactory
E) Very Unsatisfactory
Q11. How do you evaluate the retailer's support for the company?
A) Very satisfying
B) Satisfactory
C) Average
D) Not satisfactory
E) Very Unsatisfactory
P12. How do you rate the margin on Airtel services?
A) Very satisfying
B) Satisfactory
C) Average
D) Not satisfactory
E) Very Unsatisfactory
Q13. How do you rate the complaint handling mechanism of the company's retailers?
A) Very satisfying
B) Satisfactory
C. Average
D) Not satisfactory
E) Very Unsatisfactory
Q14. Are customers happy when their problems are solved by the retailer's support desk?
A) Yes
B) Do not
Q15. How do you rate the facilities provided by Airtel?
A) Very satisfying
B) Satisfactory
C) Average
D) Not satisfactory
E) Very Unsatisfactory
Q16 How do you rate the discount offered by Airtel on the bulk purchase?
A) Very satisfying
B) Satisfactory
C) Average
D) Not satisfactory
E) Very Unsatisfactory
P17. How do you rate Airtel's Brand Pull?
A) Very satisfying
B) Satisfactory
C) Average
D) Not satisfactory
E) Very Unsatisfactory
Q18. How long does it take to deliver Airtel SIM cards / coupons after ordering?
A) 6-12 hours
B) 1 to 2 days
C) 2 to 7 days
D) More than 7 days
Q19. How do you evaluate Airtel's payment rules?
A) Very satisfying
B) Satisfactory
C) Average
D) Not satisfactory
E) Very Unsatisfactory
Q20. Do you evaluate your overall satisfaction with the services offered by Airtel to retailers?
A) Very satisfying
B) Satisfactory
C) Average
D) Not satisfactory
E) Very Unsatisfactory
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