looking forward for ppt for hospital grievance redressal

A Grievance Redressal Cell (GRC) was established in Safdarjang Hospital in the year 1997. Currently, it is working under the chairmanship of Addl. Medical Superintendent, Member Secretary along with two members. The names, address and phone number of the Chairman & Member Secretary of GRC are also installed in the hospital premises and other public areas. The Complaint/Suggestion Boxes are also installed on the strategic public locations in the hospital.

The Complaint/Suggestion Boxes are opened weekly in the presence of Public Relation Officer. The complaints or suggestions received in the boxes or through M.S.Office are registered and acknowledged to the applicant, if the comlete address is available even if no addresses given, these complaints / suggestions are examined in the weekly meeting of GRC under the chairmanship of Addl. M.S. The follow-up actions on the pending compalints / suggestions are also discussed in the weekly meeting. If required, the recommendation of the Committee are subsequently sent to the administration / concerned section for action taken under intimation to GRC. The action taken on the Complaint/Suggestions are informed to the applicant. On an average 7-8 Complaint/Suggestions per month are received in the GR cell.

Also there is a system of instant Grievance Redressal where if patient approaches in GR Cell located at Room No.562, 5th Floor, M.S.Block, New OPD Building, Safdarjang Hospital, necessary assistance is given to him to take instant remedial measures by the attending staff, or if required the intervention of members or Chairman is also done for the same. Approximate 40 instant grievances are redressed per month.

Name with Telephone numbers of Officers :

Dr. VINU KHANNA, 26164277
Addl. Medical Supdt
Chairman(GRC) 26707564

Dr. Vimal Bhandari 26707286
Consultant (Surgery)
Member Secretary(GRC)

Dr. Neeta Hazara 26707655
Sr. CMO
Member(GRC)

Dr. Sitalaxmi 26707247
CMO(NFSG)
Member(GRC)
For any GRIEVANCE please contact on following Telephone No.s

Dr. VINU KHANNA, 26164277
Addl. Medical Supdt
Chairman(GRC) 26707564

Dr. Vimal Bhandari 26707286
Consultant (Surgery)
Member Secretary(GRC)