COMPLAINT LOG SYSTEM

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EXISTING SYSTEM.

In the existing system register is maintained to register the complaints. An employee of company gives a call to engineer and tell problem of computer. An Engineer enters the complaint in the register. When an engineer solves the problem then employee give the remarks in AMC card.


PROBLEM DEFINATION.
In the existing system lot of time is wasted. All work is to be
Done manually .It will take lots of time .It is very difficult to
Keep the record of each and every complaint.

PROPOSED SYSTEM.
Our team proposed complaint log system to handle complaints
I.e. printer not working.
Software problem and so on. In complaint log system
A person can register the complaint. After registering the complaint a person should remember his/her complaint ID. In case if he /she forgets complaint id then also he/she can check the complaint status. In complaint log system there are users one is CLIENT and other one is ADMIN. In CLIENT a user can enter the complaint. In ADMIN only a person of admin department
can only see the complaints and also see whether an engineer is properly working on the complaints or not.



Information gathering


The Information system designed for an organization must meet the
Requirements of the end users of the organization. To obtain what an end
user expects from the Information System the designer must gain complete
Knowledge of the organization’s working. It is important for the student to
Know the information gathering techniques so that no information is
Overlooked and the nature and functions of an organization are clearly
Understood. The main purpose of gathering information is to determine the
Information requirements of an organization. Information requirements are
Often not stated precisely by management. It is the analyst’s responsibility to
prepare a precise Systems Requirements Specifications (SRS), which is
easily understood (SRS) by users, as SRS document is a vital document
before starting a project



INFORMATION GATHERING STRATEGIES
There are many strategies for information gathering process. The techniques include for information gathering i.e. planning an interview, use of questionnaires, previous flow charts for the current running process of complaint system and we have obtained information from the currently working employees and the administrator.