pdf on ivrs based electronics televoting with response feedback
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Hi, am Ijeoma. I would like to get details of pdf on ivrs based electronics televoting with response feedback.
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#2
Interactive Voice Response (IVR) is a technology that allows a computer to interact with humans through the use of voice tones and DTMF tones introduced through the keyboard. In telecommunications, the IVR allows clients to interact with the host system of a company through a telephone keypad or through voice recognition, after which information can be requested on the services through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to guide users on how to proceed. IVR systems deployed on the network are sized to handle large call volumes and are also used for outbound calls, as IVR systems are smarter than many predictive dialing systems.


IVR systems can be used for mobile purchases, bank payments and services, retail orders, utilities, travel information and weather conditions. A common misconception refers to an automated wizard as an IVR. The terms are different and mean different things to traditional telecommunication professionals: the purpose of an IVR is to take input, process it, and return a result, while the work of an auto attendant is to route calls. The term voice response unit (VRU) is sometimes used as well.

Despite the increase in IVR technology during the 1970s, the technology was considered complex and costly for the automation of tasks in call centers. Early voice response systems were based on DSP technology and were limited to small vocabularies. In the early 1980s, Leon Ferber's Perception Technology became the first major market competitor, after hard disk technology (read / write random access to digitized voice data) had reached a cost price cash. It could store the digitized speech on the disc, reproduce the appropriate oral message and process the human's DTMF response.

As call centers began migrating to multimedia in the late 1990s, companies began investing in computer-based telephony (CTI) integration with IVR systems. IVR became vital to call centers that implement routing and universal queuing solutions and acted as an agent that collected customer data to enable intelligent routing decisions. With improvements in technology, systems could use speaker-independent voice recognition of a limited vocabulary instead of requiring the person to use DTMF signaling.

Starting in the 2000s, voice response became more common and cheaper to implement. This was due to the increase in CPU power and the migration of voice applications from the proprietary code to the VXML standard.
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