29-08-2016, 04:08 PM
My Oracle Support enables you to search Oracle's knowledge base, manage service requests (SRs) when you need help, download patches, interact in support communities, and take advantage of proactive capabilities for managing systems. To use My Oracle Support, you must create an Oracle Single Sign On (SSO) account and register at least one support identifier (SI) with My Oracle Support.
An SI identifies the products that your company has purchased and the level of support that you are entitled to. Some companies have only one SI but most companies have more than one SI. The SI is included in the welcome letter sent from Oracle to the technical contact listed in your company's contract.
My Oracle Support customer user accounts are managed by individuals within your organization in the role of Customer User Administrator (CUA). Most organizations have more than one CUA. The CUA approves or denies access to My Oracle Support by managing access to your company's SIs.
If you are the first user to register, you are prompted to accept the CUA role. You must accept the CUA role for your organization to proceed.
Oracle Corporation is an American multinational computer technology corporation, headquartered in Redwood City, California. The company primarily specializes in developing and marketing database software and technology, cloud engineered systems and enterprise software products—particularly its own brands of database management systems. In 2011 Oracle was the second-largest software maker by revenue, after Microsoft.[4]
The company also develops and builds tools for database development and systems of middle-tier software, enterprise resource planning (ERP) software, customer relationship management (CRM) software and supply chain management (SCM) software.