25-03-2011, 11:16 AM
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Online services for Telecom Industry
ABSTRACT
The project entitled “Telecom connection system” deals with fully automated system used by the Telecom department.
Telecom industry is one of the major sectors, which provides so many services to their customers such as request for a new connection, change of number, billing etc. Maintaining all these services manually is complicated process.
The main objective of this project is to automate the services provided by telecom system, by which customer can use all the services online.
Existing System
The existing system is a manual one where the entrant has to go to the Telecom Connection System and get details of the company for getting the new connection. Here it is getting a tedious one for the user to go and manually register with it. And in the process only a few users are take the connection. To overcome this they have proposed for the online Connection.
PROPOSED SYSTEM
The proposed system is the online registration of the entrants with the company. By atomizing this Connection process, the entrants enjoy the facility to participate from anywhere. Entrants can also get the information online about all the telecom system. By this process the user can get all the information of the Connection process from where ever he wants as there is no need for him to come to the office and register for Connection. Thus the proposed system is efficient all the way.
The project has been divided into four modules.
1. Applications
2. Entries
3. Enquiries
4. Complaints
The Applications module provides following services.
A customer can apply for a new telephone connection by filling the form.
He can request for transferring phone connection to another location.
He can modify the mode of bill payment details.
He can also cancel his phone connection.
The Entries module provides following services.
If the customer requested for change of telephone number, here if we enter the old number, it will display the new number.
The Enquiries module provides following services.
The customer can make a request about his bill.
He can also know the information about changed numbers.
He can also ask about the status of his applications.
The Complaints module provides following services.
The customers can complaint regarding the service and all other issues.
SOFTWARE REQUIRMENT SPECIFICATION:
OPERATING PLATFORM : WINDOWS XP/2000/NT
DATA BASE : SQL SERVER 2000
APPLICATION SERVER : Internet Information services (IIS)
LANGUAGE : .NET(C#)
TECHNOLOGY : ASP.NET
HARDWARE REQUIREMENT SPECIFICATION:
PROCESSOR : Pentium IV
SPEED : 233 MHz
HARD DISK : 4.2 MB
RAM : 512MB
