18-10-2010, 03:31 PM
Submitted by:
Kundan kumar
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COMPANY PROFILE
MTNL Delhi is more than just a telephone service provider. It provides connectivity to serve the customer for all the basic telecommunication needs i.e. local, long distance and international telephone, video as well as data communications. MTNL Delhi serves an area about 148sq.kms and has an equipped capacity of more than 18.22 lakhs lines and 15.6 lakhs working connections spread over 161 electronic exchanges. On an average 2 crore unit calls are made per day to outside Delhi by Delhites. Delhi telephone system was established in the year 1911.
From the day of its establishment it has rapidly grown. Customer satisfaction has been the core issue of MTNL that is why it has provided the customers with all the facilities it can provide. Recently MTNL has introduced New technology digital Switches, Digital transmission media, ISDN (Integrated Services Digital Network), WLL (Wireless In Local Loop) data network and intelligence network service like free phone, premium rate service, virtual card calling, virtual private network, etc calle- id has been also introduced.
In the year 1986 MTNL was formed, as the telephone connections grew it was becoming more difficult to analyze the records so then the computerization started. FRS (fault repair system) and CSMS (customer service management system) were introduced. This made easy to store data and the access was also easy.CSMS was introduced in the year 1997 for performing three basic tasks:1. On-line registration2. Billing3. Disconnection
