Prepared by
Swathi J

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Mobile Number Portability
Mobile Number Portability (MNP) is a facility which allows you to move to other operator while retaining your existing operator’s mobile number.
History
 The first implementation of MNP starts in late 1990s with Singapore implementing the MNP (limited) functionality in 1997
 followed by Hong Kong in 1999,
 Spain in 2000, Australia in 2001 and list continues to grow
Basic terms used in MNP:
 Ported out – If a subscriber moves to new service provider, for the old service provider, he is a “ported out” subscriber.
 Ported in - If a subscriber moves to new service provider, for the new service provider, he is a “ported in” subscriber.
 Donor – The service provider left by the subscriber is termed as “donor”
 Recipient – The service provider joined by the subscriber is termed as “recipient”
 CDB – Central Database
Can I switch over from CDMA service to GSM and vice versa ?
 Yes .You can flexibly switch over from CDMA to GSM and vice versa. But you have to change the handset, because the technologies are different.
I am an Airtel customer of Delhi, Can I switch over to the Idea service of Chennai?
 No- Presently Mobile Number Portability is available within the circle only.
Is there any Fee for MNP?
 Yes- The new service provider will charge a fee (Port in Fee) for MNP. Telecom Regulatory Authority of India (TRAI) has fixed a ceiling amount of Rs. 19/- for this. BSNL say that they will not collect the port in fee from the customers those who switch over to BSNL.
Is there any applying criteria for availing MNP facility ?
 If you are post -paid customer there should not be any dues with your existing service provider. For pre-paid customers the credit balance will not be carry forwarded.
 You can switch over to a new service provider only after 90 days stay with the existing service provider.
 You have to wait minimum 90 days for second number porting.
 This is to prevent the misuse of this facility and prevent frequent switching.
I have changed my mind after submitting the application- Can I go back ?
 Yes- You can withdraw the application within 24 hrs of submission. However the Port in fee will not be refunded.
How long it will take to switch over ?
 After the application submission, it will take maximum four days. In J&K and North eastern states it is within 12 days.
 It takes only 3 minutes in Australia to port a subscriber successfully.
Is there any downtime while porting the numbers ?
 Yes- There will be a down time of approximately 2 hrs while porting the numbers. During this period you may not be able to use the number. Both incoming and outgoing services will be interrupted .
How to Change your Service provider thorough Mobile Number Portability ?
 The following procedure to be carried out for opting a new mobile service provider under MNP
 Send an SMS (Port <space>your mobile number) to 1900. Then you will get a reply SMS with a Unique Porting Code (UPC).
 Submit an application to the service provider where you want to shift with this UPC in a prescribed format (Remember the UPC will be valid only for few days).
 Your application will be processed by the new service provider and you will get an application receipt confirmation and the details of porting date.
 Once the porting is completed, confirmation message will be received.