07-10-2010, 11:32 AM
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Introduction
Customer care management system is being developed with a single goal in mind i.e., to listen to a customer's inquiry and provide a solution quickly, efficiently and with the highest courtesy possible.
Helps to build effective customer relationships and deliver a high
standard of customer service
Customer Care System is powerful management software that automates many features of a company's help desk environment.
Typical functionality includes call management, call tracking, knowledge management, problem resolution, and self-help capabilities.
The software is shared by all members of a support area, including the first point of contact for the helpdesk, and the staff that receive job requests for later resolution.
