jayakumar local author tqm full book pdf download
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jayakumar local author TQM full book pdf download
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Total Quality Management TQM, also known as Total Productive Maintenance, describes a management approach to long-term success through customer satisfaction. In an effort by TQM, all members of an organization participate in the improvement of processes, products, services and the culture in which they work.


Principles of Total Quality Management: The 8 Primary Elements of TQM

Total quality management can be summarized as a management system for a customer-centric organization that involves all employees in continuous improvement. It uses effective strategies, data and communications to integrate quality discipline into the culture and activities of the organization. Many of these concepts are present in modern Quality Management Systems, the successor to TQM. Here are the 8 principles of total quality management:

1. Customer oriented

The customer ultimately determines the quality level. Regardless of what an organization does to promote quality improvement: training employees, integrating quality into the design process, upgrading computers or software, or buying new measurement tools, the client determines whether the efforts have been worthwhile .

2. Total employee participation

All employees participate in working towards common goals. The full commitment of employees can only be obtained after fear has been expelled from the workplace, when empowerment has occurred and management has provided the right environment. High-performance work systems integrate continuous improvement efforts with normal business operations. Self-managed work teams are a form of empowerment.

3. Process-centric

A key part of TQM is a focus on the thought process. A process is a series of steps that take inputs from suppliers (internal or external) and transforms them into products that are delivered to customers (again, internal or external). The steps required to carry out the process are defined and performance measures are continuously monitored for unexpected variations.

4. Integrated system

Although an organization may consist of many different functional specialties often organized in vertically structured departments, they are the horizontal processes that interconnect these functions that are the focus of TQM.
Micro-processes are added to larger processes and all processes are added to the business processes needed to define and implement the strategy. Everyone must understand the vision, mission, and guiding principles as well as the quality policies, objectives, and critical processes of the organization. Business performance must be monitored and communicated continuously.
An integrated business system can be modeled according to the National Baldrige Quality Program criteria and / or incorporate ISO 9000 standards. Each organization has a unique work culture, and it is practically impossible to achieve excellence in its products and services unless Has fostered a culture of good quality. Therefore, an integrated system connects elements of business improvement in an attempt to continuously improve and exceed the expectations of customers, employees and other stakeholders.

5. Strategic and systematic approach

A critical part of quality management is the strategic and systematic approach to achieving the vision, mission, and goals of an organization. This process, called strategic planning or strategic management, includes the formulation of a strategic plan that integrates quality as a central component.

6. Continuous Improvement

A major thrust of TQM is the continuous improvement of the process. Continuous improvement drives an organization to be both analytical and creative in finding ways to be more competitive and more effective in meeting the expectations of stakeholders.

7. Facts-Based Decision Making

In order to know how well an organization is performing, data on performance measures are needed. TQM requires an organization to continuously collect and analyze data in order to improve decision-making accuracy, achieve consensus, and enable prediction based on past history.

8. Communications

During times of organizational change, as well as part of day-to-day operations, effective communications play an important role in maintaining morale and motivating employees at all levels. Communications involve strategies, method and punctuality.
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