11-11-2017, 04:22 PM
Total Quality Management (TQM) consists of efforts of the entire organization to install and create a permanent climate in which an organization continuously improves its ability to offer high quality products and services to customers. While there is no widely agreed approach, TQM's efforts are generally based largely on previously developed quality control tools and techniques. TQM enjoyed widespread attention during the late 1980s and early 1990s before being eclipsed by ISO 9000, Lean Manufacturing and Six Sigma.