The Internet is a worldwide network of nearly 100 million people. It offers a wide range of telecommunications services, including e-mail, the World Wide Web and, most recently, telephony. With the appropriate software that can be downloaded for free, users who are connected to the Internet can talk to each other anywhere in the world at no additional cost. Recently, some companies have started services that allow such users to even talk to people who do not have an Internet connection, but only a regular phone, at a cost well below regular long distance charges. The multinationals of telecommunications, which until now have monopolized the services in their own countries, have charged their clients very high tariffs for international telephony. Internet telephony is much cheaper, as it does not incur many costs that telecom companies do. These include marketing, metering, billing and collecting your customers, which add a huge overhead.
In addition, they use expensive switches, which have been programmed independently at great cost by each supplier. Against this, the Internet runs on software that is largely free - many universities, research institutions, businesses and individuals have incurred the costs of developing on their own. Until recently, most telecom companies have enjoyed the benefits of monopoly prices. In India, they still do.
In a note dated January 5, 1998, VSNL requested its Internet customers "not to use the Internet connection for telephony or fax applications", and that those who violated this "would be permanently excluded from the use of Internet services ". Not content with this, VSNL has also been blocking Internet access to some companies writing Internet telephony software. As a result, VSNL customers are prevented from sending email to these companies and accessing their websites for information. The title pages of 3 blocked websites are reproduced in Annex 2, to demonstrate that the content in no way violates Indian law.
A complaint to the VSNL Help desk triggered the following line response: "Sir, this site is not accessible from vsnl." When asked why, and under which power and authority access to the Vocaltec site had been blocked, VSNL's Internet services manager, Neeraj Sonker, also provided a response on a line: "As part of the terms and conditions of the contract, T encourage voice over IP." IP stands for Internet Protocol. In other words, Mr. Sonker seems to suggest that VSNL has a problem with the voice in any form transmitted over the Internet.