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Interactive Voice Response (IVR) system

Abstract:
An Interactive Voice Response (IVR) system I a computerized system that allows a person, typically a telephone caller, to select an option from a voice menu and perform transactions with a computer system. This can be as simple as obtaining account balances or as complex as performing sophisticated transactions. An IVR system plays a pre-recorded voice prompt and the caller presses a number on a telephone keypad to select the option, or speaks simple answers such as "yes", "no", or numbers in response to the voice prompts. Database Systems Corp. (DSC) is a leading provider of computer telephony integration products including automated call answering services and IVR phone systems. DSC turnkey IVR systems are composed of Intel processors with embedded Windows OS from Microsoft Corporation. These systems also include Dialogic computer telephony boards. DSC also provides complete Windows IVR software that lets you develop your own call answering applications. DSC can likewise perform custom ivr application development for you. From simple to complex phone applications, DSC personnel can design, develop, test and implement your phone campaign quickly and have your phone program in place with a minimal amount of time