i need ptoject on strategies used to build successful internet based customer services

ppt presantation strategies used for build successful internet based customer services

This research project is part of an overall plan to study how the IRS can better deliver Tax Assistance to taxpayers using the Internet. In 1995, the IRS created the “Ask the IRS” system. The system, which started as a prototype, has been in operation since then. “Ask the IRS” is an Electronic
Tax Law Assistance (ETLA) system that allows taxpayers to use email to send tax law questions to the Service. In the current configuration, axpayers access the system through the IRS.gov website. Several Customer Service sites process the emails containing the taxpayers’ questions, and responses are then sent back to the taxpayer’s email address. The IRS has never advertised this service.